Account help

Information about online services for parents and students

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Vancouver Public Schools families and the community have access to a variety of online resources to stay informed about students’ education and the district. Here you can find general information about Skyward Family Access, paying fines and fees and the district’s mobile app. We hope you’ll use these resources frequently!

Please note that Parent Access is no longer available. Most of the information from Parent Access can be found in Skyward Family Access.

Skyward Family Access FAQs

If you are a primary contact for your child, you will gain access to Skyward when you register your child for school and provide the school with a valid email address. Login instructions will be sent to the address that you provide. One other parent or guardian in your household also will receive access to Skyward automatically if he or she provides the school with an email address.

If one or more of the following applies, please contact your child’s school for access to Skyward:

  • Your child lives in your household only part of the time or does not live in your household at all.
  • You did not provide your email address to the school.
  • You are unsure of what to do to gain access to Skyward.

Please see Skyward’s “Forgotten login/password assistance” page and follow the directions.

If you still can’t get access the system, please contact your child’s school’s office for additional assistance.

You can manage your password from within Skyward. Click on the “Account info” link in the upper-right corner. You can change your password or email address using the links on the right.

Yes. All employees who also are parents should use their Skyward staff username and password to log into Skyward Family Access. There isn’t a separate account.

If you have worked through the questions above but still can’t get into Skyward Family Access, please check the following:

  • Did you request an account at least a week ago? (Processing new requests can sometimes take up to one week.)
  • Is your student still enrolled in Vancouver Public Schools? (Accounts are automatically disabled when your child leaves the district.)

If you still can’t get access the system, please contact your child’s school’s office for additional assistance.