How we communicate

Vancouver schools routinely communicate with parents and guardians to notify them of student absences, make general announcements, alert them of emergencies and share information about weather-related schedule changes. If you’re a parent or guardian, you may be notified one or more of the following ways:

  • Phone call
  • Email
  • Text message
  • Mobile app notification

Frequently asked questions

The primary family (up to two parents/guardians self-identified as the primary family on a student’s registration form) will receive most messages, including absence messages.

A second family may also receive some messages if the family has signed up for Family Access. (Don’t have a Family Access account? Contact your child’s school.)

The primary parent/guardian is identified as such on students’ registration forms. A different parent/guardian may become the primary if requested through the school office.

Contact your child’s school’s office to change or update recipients and/or contact information.

  • Call the opt-out hotline at 855-502-7867 from the phone that received the call. You will continue to receive attendance and emergency calls, per federal law.
  • Unsubscribe from emails by following the link at the bottom of an email you’ve received.
  • Text STOP to 606-80.

Phone calls

  • Call the Blackboard hotline at 855-502-7867 from the phone that was used to opt out.

Text messages

  • Text the word “subscribe” to 60680.
  • You will receive an auto-reply text confirming that you have resubscribed.


  • Once you opt out, you will receive a confirmation email. The email will contain a unique link to resubscribe if you change your mind.
  • If you no longer have the email but wish to opt in, please contact your child’s school.
Your contact information must still match the information in your Skyward account for you to begin receiving messages again. Need to update an email address or phone number? Get directions.

Yes. Please call 877-552-0601 from the phone that originally received the calls. You can listen to messages that you received in the last month.

The school may not have your up-to-date contact information. Please contact the school office to confirm.

If T-Mobile is your cell carrier, you must opt in to receive text messages. This can be accomplished by doing one of the following:

  1. Go to > Privacy Center > Privacy Choices tab > Opt-out Form > there is an option here to opt in to toll-free SMS > complete and submit.
  2. Call 800-937-8997 and have them submit this form for you.